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Professional Resources

Infection Prevention and Control: our service

Information about this service and contact details.

Coronavirus (Covid-19) and infection prevention and control

See the latest information for care providers, to support you in managing staff and supporting service users. 

The purpose of this content is to provide care home staff with up to date information around infection prevention and control. This includes national and local guidance (Leicester, Leicestershire and Rutland), which is evidence based or represents best practice. Staff working in other social care environments will find that some information is also applicable to their work settings.

This section covers:

  • key guidance which you need to be aware of
  • preventing the spread of infection
  • management of specific infections
  • outbreaks of infection
  • urinary catheters
  • sepsis
  • antimicrobial resistance
  • the built environment (fixtures, fittings and structure)
  • audit tools
  • training and education. 

See: Infection prevention and control for information relating to the above.

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Contact the service

Local Authority Community Infection Prevention and Control Service (LACIPCS) 

Additional support for care homes during the COVID-19 outbreak

The Public Health department at Leicestershire County Council are providing COVID-19 specific infection prevention and control (IPC) advice to care homes across Leicester City, Leicestershire and Rutland. 

The scope of the service is to:

  • Provide IPC advice relating to the safe management of COVID-19 in Leicestershire, Leicester and Rutland care homes
  • Respond to calls and emails from care homes who have a concern or query relating to IPC and COVID-19
  • Undertake regular monitoring calls to care homes with an active outbreak following notification from Public Health England (PHE)
  • Support the consistent dissemination of up to date local and national guidance across the three Local Authorities within LLR

All care home staff and associated professionals can access IPC advice and support relating to COVID-19 in care homes by email or by phone (0116 305 5121). The service is accessible Monday to Friday (9am to 5pm).

Due to the volumes of calls we are currently receiving please email for all other infection prevention queries, as we are prioritising COVID-19 at this time.

All outbreaks of infection should be reported to Public Health England (formerly the Health Protection Agency/Unit) on 0344 225 4524 Option 1. If you are concerned that a resident/service user has an infection, then you should contact their GP in the first instance.

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Members of the public

Should a member of the public have an enquiry about a COVID-19 or infection prevention and control in a care home setting, then you are advised to contact the local authority through the main enquiry contact details initially where you enquiry can be directed to the most appropriate department.
The main enquiry contact details for the three local authorities are:

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