Skip to main content

Professional Resources

Quality Assessment Framework (QAF)

A framework that enables the Council to reward providers of care who demonstrate they exceed the ‘standard quality’ of service to their service users.

QAF logoFinancial rewards for care providers

Financial rewards are as follows:

Gold: £25.00 
Silver: £20.00 
Bronze: £15.00 

Payments are made per service user, per week and are only made against Leicestershire County Council’s permanently funded placements.

Successful providers will also receive a certificate confirming the award to display within their premises. 

We have already been able to identify providers that are providing exceptional services to their service users. They have been able to demonstrate that they have robust practices in place to ensure individuals are well cared for and have a good quality of life.

Who can apply

Providers of residential or nursing care for older people (over 65s) whose home(s) are within the boundaries of Leicestershire.

They will need to be able to demonstrate levels of quality across all areas of practice including management and leadership, environment within the home, information, policies and procedures, safeguarding adults, staff training and development, quality of care and quality of life. This is measured against set criteria. If successful, an award will be made, which will be reviewed on an annual basis.


Providers that are currently working to resolve contractual breaches linking to the provision of care will not be able to apply until all concerns have been addressed to the satisfaction of the Council. Sometimes, this means there are also Safeguarding Adults investigations taking place. In such circumstances, providers will have to demonstrate a period of sustainability before being permitted to apply for QAF.

Furthermore, in circumstances where an award has already been made and concerns are then raised which evidence that quality services are not being provided in line with the criteria of QAF, the Council will seek to suspend and in certain circumstances, withdraw the award with immediate effect.

The process

Providers will firstly complete a short questionnaire in which they tell the Council about the services they provide. This will be submitted along with a number of key pieces of documentation. 

Upon its return to the Council, it will then be evaluated and an unannounced visit to the home follows. The visit focuses on assessing the home against set criteria and takes into account the contents of the questionnaire. 

The QAF links in to the Council’s Dignity Award. Providers must be able to demonstrate they are working towards achieving this award in order to apply for QAF.

The Council works very closely with a number of key partner agencies to ascertain whether they have any concerns with individual providers. (For example, the Care Quality Commission, Health colleagues, Leicestershire Police, LFRS). If it is identified that another agency has significant concerns, this will be taken in to consideration also.

Top of page