Early Years Inclusion and Childcare Service

The Early Years Inclusion and Childcare Service is a service within Leicestershire County Council.

The Workforce Improvement Team commissions and provides training and development opportunities for the Leicestershire Schools and Private, Voluntary and Independent Childcare Sector.

Individuals who are not part of a provision registered on either part of The Childcare Register in Leicestershire may attend some of our training courses but will need to pay the rate for ‘Non-Leicestershire Early Years Registered Provider’ including nannies.

By submitting a course booking you agree to the following Terms and Conditions including giving consent for us to use and process the data you provide us with in line with the law on data protection and Leicestershire County Council’s Data Protection and Privacy Policies which can be found here:-https://www.leicestershire.gov.uk/about-the-council/data-protection-and-privacy

Course Bookings on Eventbrite ‘Top Tips’:

The direct link to join the live session will usually be included in the ORIGINAL confirmation email sent from Eventbrite when you complete the booking

This confirmation email is sent to the email address you enter for the ticket holder. The training team cannot always be available to support due to contracted hours of work and commitments to attend meetings, therefore please check with the person who will be attending the session that they have received this email and can see the link to join at least 2 days prior to the session at this point please contact eytraining@leics.gov.uk if you cannot find/see the link to join. Subsequent emails sent from Eventbrite are reminders only (don’t include the link to join).

Courses take place on a variety of platforms, these are all accessible on PCs, tablets and smartphones, however please ensure your device has been updated to the latest version/software, some users are experiencing issues caused by out of date software/operating system. If you use a phone/tablet the quality and accessibility of videos and functionality of the PowerPoint may be affected; for the best experience we advise you use a laptop/desktop PC.

• In our experience Internet Explorer (IE) is not very compatible with Eventbrite, we advice you use a different web browser or download the Eventbrite App on your Smart Phone
• Create an account on Eventbrite and remember your login details
• To speed up future bookings you ‘can’ save a debit card and/or paypal account to your Eventbrite account, so you don’t have to enter your payment details each time you make a booking
• You can log into your account and change the delegate name on your tickets at any time
• You can see what courses/events you have booked at any time
• Click ‘FOLLOW’ on the Early Years Inclusion and Childcare Service so you can easily find our courses in future
• You can typically book more than one places on each course
• It is the responsibility of the setting to ensure that staff members are aware of the courses they are booked onto and sufficient cover has been arranged
• Course queries should be directed to eytraining@leics.gov.uk
• You can add events to your ‘calendar’ (outlook etc)
• ‘Your Information’ is the person making the booking
• Ticket is the Delegate/Person who will be attending the training course, the name entered here will be displayed on the course register (please ensure this is correct)
• Correctly enter the name of your setting, school, club or childminding business, again this will be shown on the register and tells us which provisions are being represented on the course/event
• Correctly enter the relevant email address and telephone number; by creating an account this information will be saved and you will not need to enter it each time you make a booking

Important Course Delivery Information:

All courses except Paediatric First Aid will take place via LIVE online virtual Learning across a variety of ‘platforms’, user guides have been created:

• Microsoft Teams MS Teams User Guide

• Zoom User Guide

CANCELLATION POLICY:

Booking and Cancellation Policy from 1st April 2021 For all courses and events, this includes both free training and events, and those with a booking charge:

• Places can still be cancelled, with refunds offered, up to 7 days prior to the course/event taking place if you know that you are unable to attend, you do this on Eventbrite. If you need to cancel your place on ANY course and you inform us at least 7 days in advance of the course we may be able to offer you an alternative date within the same term. The name of the delegate (the name on the event ticket) can be changed at any time by logging into your Eventbrite account and navigating to ‘Tickets’ which can be found by hovering over your avatar.

Unfortunately, we are unable to offer any refund of booking fees made if you cancel a place after the 7 days cancellation offer has ended.

• If a delegate from a provision/childminder Does Not Attend (DNA) and we have not been informed this will be noted as DNA. To ensure the service is able to continue to offer subsidised training and this cost isn’t passed on to everybody, we have made the difficult decision to freeze those places to providers who continue to not attend preventing others to access the training.

Any provision/childminder who has a record of 3 DNA’s within a period of 3 months will not be able to book onto any Early Years Inclusion and Childcare Service training or event advertised on Eventbrite for a period of 3 months from the last DNA. This freeze on access to training can be lifted immediately by the provision/childminder paying the cost of the event missed, in most occasions this cost will be considerably higher than the amount paid at the point of booking. Up to the maximum of £40.00 course.

Please note the freeze applies to the provision (nursery/pre-school etc) not the individual practitioner, therefore providers will not be able to book any training/events during the freeze period. If safeguarding or paediatric first aid certificates are due to expire you will need to source these from an alternative provider.

• We know that sometimes delegates find it difficult to access virtual training. We will do our best to support you to join the event. Delegates who contact us in these circumstances not be recorded as DNA and if possible an alternative event will be offered.

If support is unable to be offered due to the session taking place out of normal office hours or a continuation of technical difficulties, you must still email or call and leave a message at the time that you cannot access the live event so it will not be recorded as DNA.

Remember you can log into your Eventbrite account and change the details of each delegate (ticket holder) at any time prior to the course taking place by logging into your Eventbrite account and navigating to ‘Tickets’ which can be found by hovering over your avatar.

If Leicestershire County Council cancels a course for any reason we will offer an alternative course or date or refund of fees paid.