Covers all areas of Leicestershire
If you are worried about the immediate health and safety of an individual, please contact the emergency services directly on 999.
If concerns arise in terms of Individual’s mental health, mental capacity or if you feel that they cannot keep themselves safe either because of abuse or neglect by others or through self-neglect then intervention and support should be sought through the formal statutory services.
Allocated worker
If someone has an allocated worker from either Leicestershire Partnership NHS Trust (LPT) or the Local authority, then they should be immediately contacted and alerted to the concerns.
Without an allocated worker
If someone does not have an allocated worker and you are concerned about their mental health, then please contact LPT on:
- Telephone: 0808 800 3302 (24-hour NHS phone support line for all urgent mental health needs for people of all ages in Leicester, Leicestershire and Rutland).
The mental health Central Access Point (CAP) phone service, links callers with call handlers and clinicians who can assess their needs and advise, support, signpost or refer them directly to the appropriate service.
If someone does not have an allocated worker and you are concerned in relation to mental capacity or from a safeguarding and/or self-neglect perspective, then please contact the Adult Social Care Customer Service Centre:
Adult social care - online enquiry form
Phone: 0116 305 0004 (Monday to Thursday, 8.30am to 5pm and Friday, 8.30am to 4.30pm).
Outside of these times and in an emergency, please contact the Emergency Duty team on 0116 305 0888.