Communication and engagement

A woman using a computer and taking notes

Provider Portal, teleconferences and more.

Provider Portal access

  • Access will only be granted to accounts with the provider’s email domain.
  • Access will not be granted to personal email addresses such as Gmail, Hotmail etc.
  • Access will not be granted for generic email mailboxes e.g.
  • Each user will require their own unique username and password.

Request a new user or password reset

If you have any issues using the form, or to tell us about a member of staff with Provider Portal access is leaving or no longer requires access, please e-mail

Provider Portal login

The latest information for providers, to support you in managing staff and supporting service users. Relating to COVID-19 (Coronavirus) and wider topics.

We run regular COVID-19 focused teleconferences for adult social care providers to discuss key issues, understand challenges, and as a regular forum for question and answer sessions with the authority’s officers.

In line with guidance from the DHSC, the council's Fair Cost of Care (FCOC) ‘Annex B’ reports are available here, as published on 1 February 2023.

Information to support the care home vaccination teams for the forthcoming COVID-19 spring booster vaccination programme.