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Professional Resources

Information for taxi operators

Register your company, tender for contracts, view contract conditions and guidelines

Tendering for contracts

The council tenders and awards contracts for mainstream, SEN and social care transport under a Framework for small vehicle passenger transport (up to and including 8 passenger seats).

View the latest taxi tender results   Opens new window

Most taxi tenders are undertaken by email, and currently only those taxi operators that are included on the council’s Small Vehicle Framework (SV4) are able to tender. 

SV4 Framework Agreement   Opens new window

The SV4 Framework Agreement is currently in place from 1 May 2015 until at least 9 June 2019. At this time, it is not possible to add new operators onto the SV4 Framework.

The Council also operates Demand Responsive Taxis (DRTs), these are not tendered through the SV4 Framework. Please see the section on DRTs for further information

SV5 Dynamic Purchasing System (DPS) Agreement

In June 2019, the SV5 DPS Agreement will replace the SV4 Framework.

All new and existing suppliers must apply to join the SV5 DPS in order to receive details of contract work after June 2019. 

If you are interested in applying to join SV5 DPS, please read and follow the guidance contained in the Information and Instructions document below.

DPS Information and Instructions (SV5)  Opens new window

If you require further information or assistance then please email

Contract conditions

All small vehicle contracts that are operated on behalf of Leicestershire County Council must follow the contract conditions that are set out in the following documents:

Small Vehicle Framework Conditions May 2015 (SV4)   Opens new windowOpens new window

Small Vehicle Off- Framework Conditions May 2015   Opens new window

Demand Responsive Transport Conditions of Contract March 2015  

Registering drivers and escorts

All drivers and escorts that are employed on Leicestershire County Council contracts must be registered with the Council. 

In order for them to be registered they must be assessed by the Disclosure and Barring Service (DBS). To request further details, including an application form for a DBS check, please email Drivers and escorts must apply for their DBS check and badge via their employer; applications from individuals will not be accepted.

On receipt of an appropriate DBS Assessment Certificate, Leicestershire County Council will review the certificate and issue an identification badge if deemed suitable. 

Drivers and escorts must display their identification badges at all times when working on Leicestershire County Council contracts.

Drivers and Escorts are advised to read the following guidelines:

Guidelines for Drivers    Opens new window

Guidelines for Escorts    Opens new window

Invoicing and Payment

Completed invoices should be posted to:

Passenger Transport Services Team
Transport Operations Service
Environment and Transport Dept.
Leicestershire County Council
County Hall, Glenfield 
Leicester, LE3 8RJ

Or hand delivered to the Leicestershire County Council Main Reception, please obtain a receipt. Electronic invoices will not be accepted.

Payments are generally made after 30 days following the receipt of a correct invoice.

The Council does also operate a 14 day payment scheme, if you are interested in this then please email or see the Early Payment Discount Scheme for more information.

Early Payment Discount Scheme    Opens new window

Payments may be delayed due to invoices either being incorrect or containing insufficient or unclear information. Operators are therefore advised to follow the council’s invoice guidance to ensure that payments are not unnecessarily delayed.

Invoice guidance for Taxi Operators    Opens new window

Please email to request a copy of the council’s invoice template.

General information

AVCO Operator Guidance    Opens new window

Severe Weather Guidance   Opens new window

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