Communication and engagement

A woman using a computer and taking notes

Provider communication and engagement: Provider Portal, teleconferences and more.

Our market position statement summarises supply of and demand for adult social care in the county, highlighting business opportunities within the care market.

Provider Portal access

The Provider Portal is a secure communication platform for use by adult social care providers who are contracted with us, used to communicate financial information.

This is not the Procurement portal – see Find a tender service (FTS) and East Mids Tenders
To make a professional referral about an individual please use the professional page of the Customer Portal

  • Access will only be granted to accounts with the provider’s email domain.
  • Access will not be granted to personal email addresses such as Gmail, Hotmail etc.
  • Access will not be granted for generic email mailboxes e.g. financeteam@…
  • Each user will require their own unique username and password - password resets are now done directly via the portal.

Request a new user

If you have any issues using the form, or to tell us about a member of staff with Provider Portal access is leaving or no longer requires access, please e-mail ASCProviderPortal@leics.gov.uk

Provider Portal login

Our 'How to' YouTube videos:   Use reports on the Provider Portal   |   Load a file   |   Load a file with errors   |   Submit a message

E-bulletins for care providers

The latest information for providers, to support you in managing staff and supporting service users. Relating to COVID-19 (Coronavirus) and wider topics.

Provider teleconferences

We run regular teleconferences for adult social care providers to discuss key issues, understand challenges, hear about the latest guidance and good practice, and as a regular forum for question and answer sessions with the authority’s officers.

Market position statement introduction

An introduction to the purpose of a market position statement, as well as information about its legislative and strategic background, strategic commissioning intentions and transformation, engagement and co-production, demography of Leicestershire, self-funders, the adult social care workforce and joint commissioning.

Fair Cost of Care and Market Sustainability Plan

In line with guidance from the DHSC, the council's Fair Cost of Care (FCOC) ‘Annex B’ reports are available here, as published on 1 February 2023.